{% extends "base.html" %}

{% block title %}{{ name }} — Support{% endblock %}
{% block meta_description %}How to get help with the {{ name }} MCP connector.{% endblock %}

{% block content %}
<h1>Support</h1>
<p class="lede">Help with the {{ name }} connector for Claude.</p>

<div class="card">
  <p><strong>Email</strong><br>
  <a href="mailto:{{ support_email }}">{{ support_email }}</a></p>
  <p class="muted">We answer on working days, Kyiv time (UTC+2/+3).</p>
</div>

<h2>What we can help with</h2>
<ul>
  <li>The connector will not connect, or connects but shows no tools.</li>
  <li>Searches return nothing, or return something that looks wrong.</li>
  <li>A price or stock figure disagrees with the shop.</li>
  <li>Access for an organisation: a dedicated credential, a higher rate limit,
  or a signed agreement.</li>
  <li>Removing data, or any question about the
  <a href="{{ privacy_url }}">privacy policy</a>.</li>
</ul>

<h2>What to include</h2>
<p>A report gets fixed faster when it says:</p>
<ul>
  <li>What you asked Claude, in your own words.</li>
  <li>Which tool misbehaved, if you can see it, and roughly when — the time of
  day is enough to find the request in our logs.</li>
  <li>What you expected instead.</li>
</ul>

<h2>Before you write</h2>
<p>Two things account for most reports:</p>
<p><strong>A price or availability is out of date.</strong> The catalogue is a
snapshot refreshed on a schedule, not a live feed from the till. Differences of
up to a day are expected; {{ shop_url }} is always the authority. Worth a report
anyway if the gap is large or persistent.</p>
<p><strong>A search finds nothing.</strong> The catalogue is in Ukrainian. Brand
names generally work in either alphabet, but product wording may not — a shorter
or more general term usually helps.</p>

<h2>Orders and the shop itself</h2>
<p>This connector only reads the catalogue; it cannot place, change or track an
order. For anything to do with a purchase, delivery or a return, contact the
shop directly through <a href="{{ shop_url }}">{{ shop_url }}</a>.</p>

<h2>Security</h2>
<p>If you believe you have found a vulnerability, write to
<a href="mailto:{{ support_email }}">{{ support_email }}</a> with the detail
needed to reproduce it, and give us a reasonable chance to fix it before
publishing. We will confirm receipt and keep you posted.</p>
{% endblock %}